WARNING: Avoid These Doctors or Pay the Price With Your Child's Health, Your Wallet and Your Credit Score
Avoid: Scottsdale Childrens Group
Arturo Gonzalez, M.D., F.A.A.P.
Susan Burke, M.D., F.A.A.P.
Disclaimer: This is my personal opinion only based on my experience with these doctors.
Dr. Arturo Gonzales saw my child for an ear problem where my child's ear was filling up with a white creamy or foam like substance. Dr. Gonzales diagnosed it as a bacterial infection. He prescribed antibiotics to my child and also did an ear flush with peroxide and water.
This did not fix the problem as there continued to be a continual build up in his ear. The doctor did some more tests and decided to prescribe liquid antibiotic ear drops as well as stronger oral antibiotics.
After two more weeks and more doctors visits, ear flushes and money paid to Dr. Gonzales, the problem was still there.
The doctor was at a loss as to what it could be so I took my child to an ENT in Scottsdale AZ. This professional was able to diagnose my child's condition immediately. It was not bacterial pus, but rather a simple fungal growth that was creating a white substance and plugging his ear.
After treating it with an anti-fungal, the ear problem that had plagued us for over a month and cost us Hundreds of dollars in doctors payment as well as several hundred more in harmful antibiotics, my child's ear problem was finally cured.
Here is where the story goes really bad. After I received the invoices from the doctor, I contacted him and told him that it was fungal and not bacterial and that after all of the money I had paid in antibiotics and the pain and suffering that my child had endured over the month of treating it incorrectly, that I did not feel it was fair for him to bill me his full rate. Additionally, I informed him that I had paid several hundred more to the ENT who did fix the problem. This ended up costing around $1000 for a simple fungal growth in his ear.
I asked him to split his bill with me as we had been long term clients. Dr. Arturo Gonzales refused to do so. In fact, he turned me over to collections without telling me and severly damaged my credit score.
He was not man enough to get on the telephone and talk to me but rather hid behind his office staff and assistants. Even after I called repeatedly and asked to talk to him or Dr. Burke who was our primary care physician I would only receive calls back from medical assistants who had "talked to the doctor".
I would recommend that anyone considering using Dr. Gonzales or the Scottsdale Childrens Physician Group think twice about doing so. I would consider going to a group or a doctor that actually cares about the patient more than their own wallet.
They were given many opportunities to make this problem go away, but all they really care about in the end is their pocket book, not your family's health.
Our primary care physician was Dr. Susan Burke, M.D., F.A.A.P. We ended up seeing Dr. Gonzales because he was the doctor on staff that day.
Even though both of our children had been seeing Dr. Burke for many years and we considered her to be an excellent doctor. Unfortunately, she personally signed off on the invoice sending us into collections and damaging our credit report.
Therefore, Dr. Susan Burke has shown that she values a couple of hundred dollars more than doing what is right. She would rather ruin a long standing relationship with her clients and customers than to work to resolve a bad diagnosis by her partner, all for about $300. Dr. Susan Burke should be ashamed of herself as should Dr. Arturo Gonzales.
I am telling all family and friends to avoid this unscrupulous pair.
This is my review of Scottsdale Childrens Group, Dr. Susan Burke and Dr. Arturo Gonzales. I live in Scottsdale AZ.